Respironics Full Face Mask still Leaks After Spending $328

by Pat
(Arlington Az)

I bought a Respironics full face mask medium and it was to big it leaked. I found the size chart to be to open to error on size. I believe they may have gotten complaints about this as well because when I ordered a small mask they had discontinued my full mask and added 2 more sizes to the replacement mask. My small mask leaks as well all around the cushion and around the mounting frame for the gel mask itself where it mounts to the body of the mask frame. respironics denied my claim for defective product and refused to exchange or refund my mask after only having it for 2 night. The only way I can get it to seal is by tightening it extremely tight. My teeth hurt after using it. I do not have an overly angular face. my facial shape is rounded and common. I am on the hook for the cost of the mask. My blue cross blue shield carries a $3000 deductible and at this point I have paid out $328 between the 2 masks. My pressure is 15cm with a h2o of 4. Any suggestions on masks. Any suggestions would be appreciated.

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Jun 16, 2012
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